Service & after-sales support | Steelcon Engineering

Support that does not end at dispatch.

Our relationship with a customer is not tied to an open order. Plants call us about equipment in service — ours or someone else's — for an engineering opinion, a repair, a spare or an upgrade, and they get the same engineers and the same care as a new project. It is how trust is built, and it is written into our values.

What we help with

Engineering support on call

Questions on operation, maintenance, re-rating or modification of equipment in service — whether it came from our works or elsewhere.

Site services

Installation and commissioning support, alignment, trial runs and start-up assistance by the people who built the equipment.

Repairs & alterations

Code repairs and alterations under our National Board R certificate at shop or field; re-tubing, re-lining, nozzle additions and re-rating with documentation.

Upgrades & retrofits

Agitators, impellers, seals, internals and heat-transfer surfaces re-designed from operating data to improve throughput, batch time or energy use.

Spares & consumables

Gaskets, seals, impellers, tube bundles and internals supplied against the original drawings — or reverse-engineered where drawings are missing.

Inspection & documentation support

Assistance during statutory, insurance and customer inspections; hydro-test support; re-issue of dossiers and drawings.

How a support request works

Tell us what the equipment is, what it does and what you are seeing — a tag number, a drawing or a photograph is enough to start.

An engineer calls back to understand the duty and, where useful, visits the site.

You receive a scoped proposal: inspection, repair, spare or upgrade — with the documentation that goes with it.

Work is done at our works or at site, under our National Board ‘R’ certificate where code repairs are involved.